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Call Center 1060
| Job Type | Full Time |
|---|---|
| Job Function | Customer Service |
| Position Level | Other |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 50 year old |
| Working Day | 5-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 08 May 2024 |
• Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills.
• Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
• Accurately identifying a customer’s query and providing a quick resolution.
• Monitoring unsolved complaints and collect response query from all related functions.
• Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
• Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.
• Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
• Accurately identifying a customer’s query and providing a quick resolution.
• Monitoring unsolved complaints and collect response query from all related functions.
• Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
• Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.
• Graduated in Diploma or Bachelor Degree on related field.
• Very good verbal communication in Khmer and English. Chinese is an advantage.
• Strong Customer Service skills, commitment and a desire to satisfy the customer.
• Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
• High-level analytical skills with the ability to think in an environment of change/multi-tasking.
• Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
• Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
• Computer literature (MS. Word, Excel, etc.).
• Very good verbal communication in Khmer and English. Chinese is an advantage.
• Strong Customer Service skills, commitment and a desire to satisfy the customer.
• Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
• High-level analytical skills with the ability to think in an environment of change/multi-tasking.
• Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
• Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
• Computer literature (MS. Word, Excel, etc.).
| Company Name | LY HOUR PAY PRO PLC |
|---|---|
| Industry | Banking-Finance-Investment |
| Location | No. 85-88, St. Kim Il Sung (289), Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh,Phnom Penh |
| Contact Person | Mr. Norn Pisey |
| Contact Number | 0969955633 |
| Contact Email | pisey.norn@lyhourpay.com |
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